Frequently Asked Questions
Everything you need to know about shopping with West & Jones
What are your standard shipping times?
We offer standard shipping across the continental US, typically arriving within 3-7 business days. Expedited shipping options are available at checkout for faster delivery.
What is the West & Jones return policy?
We want you to love your purchase. If you are not satisfied, you can return most items in their original condition within 30 days of delivery for a full refund or exchange.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, West & Jones ships to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I contact customer support?
Our dedicated support team is available Monday through Friday, 9 AM to 5 PM EST. You can reach us via the 'Contact Us' page or by emailing support@westandjones.com.